Shipping Policy
Fast & Reliable Delivery Across Egypt
At New Star Egypt, we ensure your coffee machines and premium appliances reach your home safely, swiftly, and securely. Enjoy express courier dispatch, multi-layer protective packaging, flexible payment methods, and live tracking on Hotline 15789.
Multi-Layer Insured Packing
Precision-engineered coffee machines are encased in shock-absorbent protective packaging to ensure factory-mint condition upon arrival.
Doorstep Inspection
You are welcome to verify external packaging integrity and seal status in the presence of our courier representative before completing payment.
Flexible Payment Options
Pay conveniently with Cash on Delivery (COD), Visa & Mastercard at online checkout, or electronic wallets with zero hidden fees.
14-Day Return Guarantee
Full compliance with the Egyptian Consumer Protection Law: 14 days exchange or return for undamaged products in their original factory seal.
Your Order's Journey
Order Confirmation
Your order is logged and verified with an instant automated confirmation via SMS / WhatsApp.
Quality Inspection
Every product is inspected at our Cairo logistics center and packed with security seals.
Courier Dispatch
Our courier partner takes custody and updates your live tracking status automatically.
Doorstep Delivery
The courier contacts you to schedule convenient delivery right to your door.
Frequently Asked Questions
How do I track my delivery status?
Once your order leaves our facility, you receive an SMS update. You can also contact our customer care hotline at 15789 anytime with your order number for real-time tracking.
What are the shipping fees?
Shipping fees are calculated transparently at checkout depending on your destination governorate. Look out for periodic promotional free-shipping offers on selected models!
Can I inspect the item before paying the courier?
Yes. You are allowed to inspect the exterior shipping box and verify that the package seals and labels are untouched before completing cash on delivery.
What should I do if an item arrives damaged?
All shipments are fully insured by New Star. In the rare event of transit damage, refuse the package or report it immediately to Hotline 15789 within 24 hours, and we will send a new replacement free of charge.
