Service & Maintenance Center
Certified Service & Maintenance New Star Egypt
As the official exclusive agent for premier coffee machines and home appliances in Egypt, New Star operates certified engineering centers equipped with 100% original imported spare parts and factory-trained specialists.
100% Genuine Spare Parts
Direct factory imports guaranteed for high longevity, compatibility, and safety.
Factory-Trained Engineers
Certified master technicians with specialized training on Turkish coffee hydraulics & sensors.
Official Warranty Coverage
Real 1-year authorized warranty with free diagnosis and coverage on all repair works.
Doorstep Pickup & Return
Convenient courier pickup and return service across all 27 governorates in Egypt.
Heliopolis Branch
How to Request Maintenance
Call or Message 15789
Contact our customer care specialists via hotline 15789 or WhatsApp with your appliance model.
Diagnosis & Pickup
Drop off at our Heliopolis branch or request courier pickup from your home anywhere in Egypt.
Certified Repair & Return
Your appliance is expertly repaired using original parts, tested thoroughly, and delivered back to your doorstep.
